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Written by Jieb Sukprasertkul   
Tuesday, 27 September 2011 19:25

 

 

Responsibilities of Service centre

 

Service centre job responsibilities are the key duties of individuals who work in the Service center service industry. The jobs in this sector include the roles of managers, team leaders and agents. Customer center agents can either be on the phone or online.

Service center job responsibilities are usually similar from one Service center to the other. One of the responsibilities of the Service center agent includes providing support services where customers receive answers about queries on various matters. Service center agents are usually required to provide clients with details relating to what they need or refer them to the individual or department where they can receive further assistance. Some Service center agents have the responsibility of collecting payment from delinquent customers and reminding them to pay their dues. Organizations that use Service center service include banks and credit card companies. Complaint resolution and technical support are other tasks of Service centers. Customers Service various company Service centre agents in order to make inquiries and get their complaints resolved. Customers receive step by step instructions on problem resolution from Service center agents.

Other Service center job responsibilities include document or order processing. This system is used by companies which offer their customers the option of filling various documents online or making orders online. Telemarketing is another duty which organizations use to market their products over the phone to potential clients.

Last Updated on Thursday, 03 November 2011 17:21
 
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