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Written by Cecilia Chee, Singapore   
Wednesday, 28 September 2011 16:42


Sales Order Processing


Orders are the lifeblood of most companies. It is therefore critical that the process of receiving, managing and fulfilling orders be efficient, accurate and secure. For some organizations, the process of receiving orders is simple with a one step process and delivery against a single product line.

Today’s enterprise companies however, are facing increasingly complex ordering processes with orders consisting of component parts, customized configuration, make-to-order systems and the inclusion of services. Orders may include content or digital assets and can require products and services from subcontractors or multiple partners. In addition, products and services may be delivered through a distribution channel (multi-tier) adding an additional layer of complexity to the process of determining and fulfilling customer requirements.

The management of customer orders can directly affect multiple business operations including production capacity, manufacturing, inventory management and warehousing and indirectly affect other departments such as customer support and finance. Problems in any of these areas can in turn affect the profitability or viability of a company.

OpenText solutions for Sales provides a comprehensive solution that virtually consolidates order information for central aggregation and management while providing for decentralized input and distributed visibility. Customer Order Management integrates with existing ERP systems to consolidate order information from sales, marketing, credit, finance, tax, customer service and approval information for streamlined access and use. All auxiliary, subsidiary and ancillary information that affects customer orders can be exposed for visibility and modification.

Last Updated on Thursday, 03 November 2011 17:24
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